Welcome to Peak Home Services
Hello I’m Lynda, and I’d love to warmly welcome you to Peak Home Services.
My company was born out of a desire to assist those in the local community with a range of cleaning tasks that they could not complete themselves, most commonly due to physical limitations, or the absence of time.
I have been running my customer centric businesses since 2010 which was founded on the intricacies involved in understanding each client’s individual needs. That's why, after your initial inquiry, one of our team members will personally visit your home. This allows us to not only see firsthand what your requirements are, but also to build the foundations of what we hope to be a long-lasting relationship.
At Peak Home Services, we don't just see tasks; we see opportunities to make your life a bit brighter and more stress-free, and we look forward to creating a home environment that reflects warmth, care, and your unique essence.
We hope to be welcoming you into the Peak Home Services family soon – where your comfort is our priority, and every interaction is a chance to nurture a lasting connection.
Peak Home Services is a professional and highly regarded cleaning service operating in the outer south-eastern suburbs of Melbourne.
We would love to make your life easier!
Areas We Service
From our inception, we decided to service only a select group of suburbs within Melbourne’s outer south-eastern suburbs. These include Berwick, Cranbourne, Lyndhurst, Hallam, Clyde, Narre Warren, Beaconsfield, Officer, Pakenham and surrounding suburbs.
Punctuality, or a lack there of it, is a complaint that is common in service-based industries. Working only in select suburbs, and therefore limiting the distance that our cleaning specialists need to travel between appointments allows them to adhere to a set schedule (with a few unavoidable exceptions from time to time), arriving at your home to undertake your clean when you’re expecting them. As time is a precious commodity that's often in short supply, we demonstrate our appreciation for yours by holding ourselves accountable to this.
Adding to this point is the fact that the majority of our cleaning specialists also live within close proximity of the suburbs we service. Again, this limits the range of travel that is required, and we have found that having a footprint within the local community, and an understanding of the surrounding area allows a deeper connection to be developed with our valued clients.
Our Point of Difference
For a business to be of greatest value to its clients, it needs to have a point of difference, and we believe that Peak Home Services offers a number of things that when combined, set it apart within the marketplace.
We are proud to work in conjunction with a number of affiliates including NDIS, Aged Care, DVA, TAC and WorkCover, to ensure that you can fully utilise the funding or benefits that are available to you.
Our regular, non-government funded clients can be assured that they receive our consistent high standards across all weekly, fortnightly or monthly services.
Other points of difference include:
Thorough end-to-end process including meeting applicant in their own home
Visit to all homes to provide accurate price for work to be completed
Dedicated Client Happiness Team creating a seamless contact process
Hiring only staff who live within the local community
Proactive follow up from Client Happiness Team to seek client feedback
Tailored team sizes based on complexity of job ensuring timely completion of work
Where possible, the same Cleaning Service Providers will attend to your job, allowing a sound relationship to be established
All team members fully employed, not sub contracted, attracting higher calibre of staff
Fully insured providing peace of mind to both you and our devoted team
All clients receive a property folder to assist with communication with our team
A personalised property checklist of tasks is created for the client’s home
As we take safety seriously your property folder will also include SDS sheets for all chemicals used
Property reports will be available for each client to view online
One of our Customer Care Team will revisit your property on a regular basis to ensure a smooth service delivery.
Discover how we have improved the lives of people just like you…
Dedicated Client Happiness Team
At Peak Home Services, we have a devoted Client Happiness Team who are dedicated to monitoring and managing your satisfaction level.
We recognise that many individuals prefer to speak with a live representative, instead of utilising an enquiry form or leaving a voicemail message. That's where our skilled team can help. At most times between 9:00am and 3:00pm, Monday to Friday, the Client Happiness Team will be able to respond to your initial inquiries and any subsequent questions or needs you may have; this also involves the scheduling of appointments.
We also urge our clients to contact the Client Happiness Team with any enquiries they have relating to our services or their specific cleans, rather than approaching their Cleaning Service Provider. This ensures the information provided is the most up to date at any given time, and any questions or concerns can be dealt with in a timely fashion.
As the name suggests, their objective is to guarantee your happiness as our clients. Part of this will see them reach out to you proactively to ensure that you are content with the quality of service we are providing. They are also on hand to welcome any feedback provided; as a business we want to continuously grow and improve, and being reactive to your needs puts us in the best position to do this.
